.jpg)
All About Hair
Welcome to **All About Hair**, the ultimate destination for all things hairstyling! Join our host, Danise Keilitz, a seasoned industry veteran and former award-winning salon owner with 30 years of experience, as we dive deep into the world of hair.
Whether you're a newbie craving foundational knowledge or a seasoned stylist seeking advanced techniques, our podcast has something for everyone. Our tutorials are designed to cater to diverse audiences, providing accessible and inspiring education.
Drawing from decades of expertise, we reveal insider tips, industry secrets, and cutting-edge techniques to help you become a hairstyling pro. From classic cuts to trendy styles, we cover essential tools, hair care, color theory, and specialized techniques for different hair types.
Our commitment to accessibility shines through in our user-friendly tutorials, perfect for easy learning anytime, anywhere. Join our vibrant community of hair enthusiasts worldwide to share successes, seek advice, and connect with like-minded individuals.
Subscribe to **All About Hair** today and embark on a journey to master the art of hairstyling with us! Let's celebrate the beauty of hair together.
All About Hair
228 Salon Etiquette Unveiled: Tips for Clients and Stylists Alike
Ever wondered how much to tip your stylist or how to gracefully switch stylists within the same salon? We've got you covered in this episode! Tune in as we demystify the unspoken rules of salon etiquette, offering practical advice to ensure your next visit is smooth and stress-free. We’ll tackle how to communicate effectively if you're unhappy with your service and the dos and don'ts of asking for refunds or free services. Whether you're a salon-goer or a stylist, our tips are designed to enhance your experience and relationships.
Make sure to subscribe to our YouTube Channel as well!
Subscribe to our Podcast & get mentioned in an upcoming episode!
Website: www.danisekeilitz.com
YouTube: All About Hair
Shop my favorite Eufora Products.
Do you ever wonder why school doesn't teach you some essential life lessons? I know me too. You know it would be nice if they taught you how to do your taxes, and you know job interviews, things like that. Well, one thing I know that they don't teach is salon etiquette. Yeah, so today we're going to talk about that and we're going to talk about some questions you may be having know how to behave in a salon, how to tip things like that, and we're going to talk about some questions you may be having know how to behave in a salon, how to tip things like that. So let's break it down today.
Speaker 1:Welcome to All About Hair, the go-to podcast for stylists, salon owners and anyone passionate about hairstyling. Whether you're a seasoned stylist refining your skills or a curious listener looking to enhance your hair knowledge, we've got you covered. I'm your host, denise. A curious listener looking to enhance your hair knowledge? We've got you covered. I'm your host, denise Kylitz, a former stylist and salon owner with four award-winning salons under my belt, with over 30 years of experience. I've dedicated myself to helping stylists excel in foundational haircutting, color theory, client communication and more, enabling them to build six-figure careers they can be proud of. My mission is to uplift our industry by sharing valuable insights gathered along my journey. Get ready for enlightening discussions, captivating interviews and practical advice on marketing, sales and technical skills. This is the podcast all about hair skills. This is the podcast all about hair.
Speaker 1:So here's answers to 12 questions that you may have been maybe embarrassed to ask about salon etiquette. Number one should you tip the stylist assistant and if so, how much? Short answer yes, you should tip your the assistant. Long answer Hmm, depends on what they're doing. If they only wash your hair, then maybe just tip them one to $3. If they wash and brush and dry and curl your hair, maybe five to $7. Just depends on your bill, right, you know, because assistants they do, they, they depend on their tips, just like the stylists do, because they're typically working for minimum wage. But if you're on a tight budget, a couple bucks they'll be appreciative, and I know that's a tricky one.
Speaker 1:Number two how do you tell your stylist you don't like what they just did? Well, my safest advice would be be honest, but stay calm because, trust me, they intentionally did not make it so to hate your hair. Okay, just politely explain what you don't like. Maybe they can fix it right there. Maybe it's an easy fix. Maybe they'll have to come back in on their time off. I don't know.
Speaker 1:If they're a good stylist and they really value you, they will find a way to get you back in Cause. I guarantee you every stylist that I know of, they only want to do a good job. Trust me, when they make a mistake, they take it home with them and stare at the ceiling when they're in bed because it hurts to the soul. If they're a good stylist because it's really like an artist and it's typically communication and something went wrong in the consultation, in the communication or the stylist technique and what they envision just isn't what you envision Just give them a chance, let them try to fix it. And if they're newer if they're a newer stylist than you know fresh out of school maybe just go to somebody else, because I know this is hard to hear. But if they're in a brand new stylist and you're telling them, that's a fine line. If you're telling them, hey, I want, I want, I just want to show you because I want you to do better, that's one thing. But if you're just saying, um, I don't like this, that's going to etch their confidence before they even get out of the gate. So fine line there. But if it's your trusted stylist, sometimes we don't hit it out of the park. It happens, it happens, it happens. Number three is it acceptable to ask for a refund or a free service if they don't offer after messing up your hair? Well, most salons do offer a free service or a refund if they're trying to fix what you don't like, if you're unhappy, if they don't, just calmly again calmly express your dissatisfaction with that decision and tell them you just don't feel like you got your money's worth. And guess what? You can always go to a different place. There's always that, I know All right.
Speaker 1:Number four what should you do if you switch stylists but at the same salon? Do you find that awkward? You shouldn't. We used to always say we don't care who you see in our four walls, as long as you're coming in the front door. It's too bad that every salon doesn't act that way, because it is awkward for the client. I've talked to a lot of people that weren't my clients you know family members, things like that and they've watched a stylist work in the chair beside them and they really feel like they would connect better. But they don't do that and they don't make that appointment with them because they don't want to hurt their stylist feelings. Discuss it with them. Discuss it with the salon manager. Maybe the manager will say heck, yeah, you can see whoever, and it's not that big a deal, it just depends on the salon and the situation and maybe the salon manager can help you decide what to do.
Speaker 1:All right, number five how much tip should you leave your stylist? How much? Typically, 15 to 20% of the service price is a sufficient tip. 15% for good service, 20% for exceptional service. And if your stylist always goes up and beyond and they do more than you expected and they're always hitting it out of the park, you know? Aim for at least 20%.
Speaker 1:Number six is it rude to get annoyed if your stylist is running behind a few minutes? Look, occasional delays happen and it's understandable. However, the stylists need to communicate that to you. They need to tell you that they're running behind. Maybe you have stuff to do and if they're going to be an extra 20 minutes or something, maybe you can run down to the bank or whatever and get one of your errands done. It's just respect. You know they should leave it up to you, but they should communicate that. Either the front desk should communicate it or they should stop what they're doing and say hey, I know you have an appointment here in the next five minutes and I am, I'm going to be another half hour. Will that work for your schedule? Do we need to reschedule? I'm sorry, you know whatever, but work it out. We are all busy and yeah, it's annoying if somebody's running behind, but it happens. I mean, there's things in the salon that happen all the time that are beyond our control. Just, we can't. And it's not like somebody's more important than another person, it is not that way at all.
Speaker 1:Here's a big one in today's society, what should you do if you have to cancel your appointment? Look, life happens, we are all human. I would say you should at least try to give them 24 hours notice. I think that's sufficient to open up the books. But remember, most stylists are working and only get paid when they have somebody in their chair. So if you don't show up for your appointment that they're depending on for their paycheck, that hurts their pocketbook, right? So if you give them at least 24 hours so they can, maybe, maybe they have a wait list and they can get somebody else in that slot. I'm sure they would totally, totally appreciate it. I know in today's world there's a lot of cancellations I don't know why. I keep hearing that all over the place. And a lot of people have instilled a lot of stylists have instilled deposits, security deposits.
Speaker 1:If you don't show up or if you don't cancel your appointment 24 hours in advance. Sometimes it's 48 hours in advance. I don't know about you, but there's days that you wake up and things happen. Or you wake up and you're not feeling well and you don't have 24 hours to give them. But the heck, you know, if you got a fever, you're not going in the salon and they shouldn't charge you for that. But you should also be honest too. So just explain the situation to them, explain what's going on honesty, communication but do let them know. Don't just not show up, because if they're going to charge you something that no show, charge that.
Speaker 1:Yeah, I'm for that, because that's just rude. Is it rude to tell a stylist exactly what you want in a lot of detail? I wouldn't say it's rude at all. In fact, I'm thinking a lot of stylists would appreciate that. What's more annoying is if you don't know what you want at all and you come in and go I don't know what I want. Do whatever you want. No, no, that doesn't work. I would much rather have somebody come in and give me pictures and show me exactly what they're thinking of, but don't tell me how to do my job. Don't tell me, hey, I want one placed here and here and here. And then, oh, my last stylist used this formula and that's what I want you to use it. No, no, no, don't, no, don't do that. That is micromanaging their skillset. People do it all the time, though, trust me, and it just makes you feel I don't know. It just makes you feel really small. So don't do that. Just show your stylist what your idea is, consult with them, see if it's doable, if they could do it in that session, how much it's gonna cost the whole deal, and then relax and let them do their magic.
Speaker 1:Here's one that I used to always get Do you always have to tip a salon owner? If the salon owner is doing your hair, do you tip them like you would a stylist, and I used to say, no, it's not necessary to tip the salon owner unless they went out of their way to accommodate you with something. Okay, that's about the only thing, Cause there's been a few times that I can remember that, uh, for whatever reason, you know, I wasn't on the floor or whatever. But I said you know what, let me take you and you know if it something like that or whatever. But I said you know what, let me take you and you know if it's something like that. That's a whole different scenario. But most of the time, if the salon owner is doing your hair, I know some people would disagree, because there's some salon owners who work full-time behind the chair and they depend on their tips too. I have lots of thoughts on that. I always think that, as a salon owner, if you have a team, that you should be working on your business and not in your business. But I understand you got into the business of salon ownership because you love doing hair and you wouldn't want to take that away from you. But you shouldn't depend on tips either, because you're not a stylist, you're an owner and people look at you differently.
Speaker 1:Whole other conversation. Is it ever okay to be on your cell phone during an appointment? What do you think I'm going to say to that? Only and I mean only if it's an emergency. You should not be talking on the phone if If you are doing someone's hair, it is rude, disrespectful. How other way do you want me to say it? I know, in today's world it's, you can't even ask people to not have their cell phone on them, because they use their cell phone for everything from booking to ringing people out, to Pinterest and getting ideas, things like that. But you should definitely not be talking on the phone when you're doing someone's hair, or even during a consultation, or if a client is sitting in your chair, unless it is an emergency, you excuse yourself and away from the situation, and that's the only time.
Speaker 1:What if your stylist wants to talk, but you prefer peace and quiet? What if you don't want to talk? Maybe you came into the salon just. Maybe you've been going all day long. Maybe you have three kids at home, whatever the situation, and your, your spa time is at the salon getting your hair done. Well, guess what? You what? You're not obliged to chat, you don't have to talk. Just tell the stylist that you prefer not talking, that you just want to relax and you just want to sit there, or just just mention to them you're you're tired and you don't feel like talking. It is not rude at all, but I know something weird happens when you sit down in that chair and it's almost like you can't. You can't talk, even though we talk about everything, but it's like I don't know, it's a weird, it's a weird thing, so okay.
Speaker 1:So what should you do if you love the way your stylist does one thing to your hair but you hate the other? So maybe they cut your hair and you love the cut, but you hated how they styled it, or you hated how they colored it or used to get this all the time. So, um, not all the time, but like I love volume, I love to get volume out of the hair, right, and I do it with a round brush and a blow dryer and I love that. I just love it, I think. Bouncy, bouncy hair, it just feels good.
Speaker 1:But not everybody thinks that way, and I had a couple of guests who said oh, my gosh, my hair is so fluffy when I leave here. What they're really saying is Denise, hold down the volume a little bit, right, don't, don't make me so. I had to just ask them. I was like um, am I styling it a little too big for you? And you know, and you can laugh about it and yeah, I'd rather have it smoother, you know, or I'm flat, not as, not as big. So you just have to be honest and talk to them and just say, hey, can we try something different?
Speaker 1:I know, when I go in um and get my hair done not 95% of the time I hate how they style it. I hate how they finish it out. I always have to go home and wash my hair and then redry it before I know if I like the cut or not. I don't know how many, how many of you feel the same way. If you've had that happen to you, let me know. Okay, just comment and say, hey, it's happened to me too, because, as stylists, we need to know that, because we need to know how to style hair. I think that's 85% of the game is how to style your hair. So you love it when you walk out of the salon you should be. You know flipping it around and you know feeling good. Go to Target shop and have everybody say, wow, you look terrific, right. But it happens and I've talked to a lot of people who say, yeah, I need to wash it before I know if I like it or not. For me. I love volume and it just seems like people don't know how to blow dry with volume because it hasn't been in for a while. I guess I don't know If you are going to suggest that they try something different. Bring in a photo of what you're thinking of. You know, if you didn't like the way the curls came out when they finished it, bring in a picture, a photo of what you want it to look like.
Speaker 1:My sister goes to a place, um, to her stylist, and her stylist seems to never get the back how she wants it Never. I mean she she'll say, hey, I want it softer, I don't want the angle so much whatever. Every single time that she's gone there, she really likes her stylist. She loves you know, she gets along with her, she likes the price, she likes everything else about it. It's just the back of her head, and so she's like, what should I do? I said, well, let me send you some pictures. And so, um, I sent her some pictures. I said, take these in and tell her what you like about that. And lo and behold, it started happening. It's just communication, everything's communication.
Speaker 1:Your hairstylist is not a magician. They can't read your mind and they probably are doing the best that they know how to do with the knowledge that they have at that time, and if they're like a lot of successful hairstylists out there, they are bettering themselves every single week and going to ongoing education. So the next time you come into their chair, whether it's six weeks or six months, they're going to know more. They're going to know more. They're going to do better. So there you go Knowing these tips can make your next salon visit a lot more successful, don't you think?
Speaker 1:If you have any questions or if you have an instance that you've been a little bit uncomfortable with in the salon, let me know that I love hearing the stories. I love hearing from you. Again, you know, I really, really thank you for for listening to us and I, you know, just being part of our community and, like always, remember, when you know better, you do better. Thanks so much for tuning in to this episode of All About Hair. Here's what I'd love for you to do next Take a screenshot of this episode and share it on your Instagram stories. Be sure to tag me at Denise Keilitz so I can see that you're listening. Sharing on your stories helps more people discover this podcast, allowing them to learn how to build their salon business more easily and faster. If you're really enjoying the show, please head over to Apple Podcasts and leave All About Hair a review. Your support helps boost the podcast and it makes it easier for others to find. All right, let's wrap this up. I'm Denise Kylitz, and until next week, remember when you know better, you do better.
